If you are looking for reviews for a mortgage broker, look no further! With over 166 5* google reviews, our customers will tell you about the service they received from us here at Willow Brook Mortgages. You can look through the reviews from our clients that we found best mortgage deal for.

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Sarah Louise
Sarah Louise
09:34 01 Sep 23
Cannot recommend this team enough! I had a fantastic experience working with Willow Brook and the whole team. They’re all incredibly knowledgable in this field of work, have quick responses, always on hand to support with any questions or queries you have and made the entire process smooth and stress-free. This team are truly dedicated to their cases and treat their customers with such care and attention finding the best deals!
Tom Cusack-Huang
Tom Cusack-Huang
17:01 30 Aug 23
Charles and his team were absolutely incredible. I came from another broker whom completely let my wife and I down. Their service and experience right from the first phone call was a breath of fresh air and he managed to completely restore my faith in brokers again. I can't thank him enough for securing my mortgage offer. My case was slightly more complex than others would be (I'm an IT contractor), but he knows his business inside/out. Can't recommend him enough and genuinely consider him to be a friend after everything we've been through. Thanks again Charles!
Alicia Derrac Soria
Alicia Derrac Soria
08:29 22 Aug 23
We heard excellent reviews about Willow Brook from a friend, so we decided to give their services a shot- and we are really glad we did.Charles and his team were great from the first day we called, and made the whole process of acquiring our property remarkably smooth. They were helpful, solved any questions that we had, and were very good at translating complex mortgage terms into easily understandable language. Charles's commitment to securing the optimal deal was evident throughout, making Willow Brook a top recommendation for anyone seeking expert mortgage advice.Thanks Charles & all the team!
David Bate
David Bate
20:47 13 Aug 23
Charles and his team at Willow Brook helped us secure a mortgage offer for our purchase very quickly. Charles spent time taking us through options and was on hand to answer our questions; he was knowledgeable and great to deal with. We would not hesitate to recommend Willow Brook.
bryony ares
bryony ares
12:29 08 Aug 23
We received an absolutely exceptional service from Charles and his team.Despite various moving goal posts and challenges during our sale and purchase Charles was proactive, knowledgable and efficient. He not only secured us with our mortgages but also ensured we had protection put in place. He took a long time to understand our financial commitments and found us the perfect package.Not only did they do an outstanding job but they were also a total joy to deal with. We would not hesitate to use again!
Jake Aubrey
Jake Aubrey
10:37 04 Aug 23
Willow Brook have been a really trusted pair of hands throughout the home buying process for us! Charles, Liam and Annie have been easily contactable the entire time, really quick to answer all of our questions and have made the process feel much more manageable and easy for us as buyers!
Kayan Yip
Kayan Yip
16:11 19 Jul 23
Willow Brook was highly recommended to me by a friend who had used their service and am very happy that I went ahead with them.Ollie managed my case and exceeded expectations. He was extremely supportive as a first time buyer who was not familiar with the process or terminology.He was responsive, clear and reliable. The market was very turbulent when I was searching with several base rate increases so we had to be decisive. This really helped with his responsiveness to emails and calls.Fortunately I now have my product secured which reduces uncertainty around the changes to inflation.As I've yet to exchange, Ollie will continue to monitor the market in case a better rate appears - so the service continues after to ensure I get the best deal.Ollie also manages Protections, so will be asking for their support again.I will definitely be using Willow Brook again when my fix is due to finish and highly recommend to anyone looking for a mortgage broker.
Rachel Darwin
Rachel Darwin
09:39 28 Jun 23
I’m extremely grateful that our conveyors put us in contact with Willow Brook. We have sorted our mortgage and various insurances through them, receiving honest and helpful guidance and in-depth knowledge throughout each process. Every one of my queries was met with clear explanation and patience, every step of the way, while I got my head around the complexities of first-time buying. Thank you especially to Harry and Charles. We will be lifelong customers!
jessica purnell
jessica purnell
12:16 24 Apr 23
Charles and his team have been amazing! Most things to do with mortgaging/moving home are highly stressful... Whenever we spoke to Willow Brook Mortgages peace and order were restored... The support and time taken to understand our needs was exceptional, as well as the care to explain all options in layman's terms. Confident that without Charles and his team we wouldn't have a product anywhere near as good!
Jodie Rawlings
Jodie Rawlings
23:40 23 Mar 23
I was recommended Willowbrook from a friend and we have both had similar positive experiences. My advisor was Harry who had excellent customer service and could also offer me the best deal (I had shopped around a fair bit). As a first time buyer I felt like I was in good hands with an honest guy. He was very responsive with emails and phone calls, and my mortgage was approved super fast, probably because of his efficiency! What more could you want!? 100% would recommend!
Chandu Gowda
Chandu Gowda
11:44 11 Jan 23
I would highly recommend using Willow Brook Mortgages, as a first time buyer and working as self-employed, Charles helped me in securing a mortgage with in few days.He has got a vast knowledge and understand every customer situation very well.He was clear and transparent through the process and I am very pleased to Willow Brook as my mortgage advisor.Thanks Charles and the team :)
Vongai Nyahunzvi
Vongai Nyahunzvi
02:48 17 Dec 22
Charles and his team are exceptional. I used them for my first mortgage and also when l remortgaged and the service was just incredible on both occasions. When l remortgaged, Charles did not settle until he felt l got the best deal possible. I also felt listened to. He and his team were also very responsive and no questions were to big or too small. My hubby and now are thinking of now exploring the buy to let market and l will surely contact Willow Brook mortgages when ready
Bahar Celik
Bahar Celik
10:27 16 Sep 22
I can not recommend Willow Brook Mortgages enough. Very good support and advice, and clear communication. Ollie has been amazing from the first day until we get our offer from the lender. He was always available if we had any questions and kept in touch with progress all the way. Previously we went for a big mortgage brokers firm and it took us months before we got an offer. Willow Brook Mortgages got us an offer in a matter of weeks. They definately offer a personal touch and we were happy to support a family owned business as well. They were amazing!
Kristine Joie Castano - Rosser
Kristine Joie Castano - Rosser
09:57 28 Jul 22
We would highly recommend Willow Brook Mortgages. The service they provide is very professional, efficient and quick and due to our case being very complex, Charles understood all aspects of what was need toensure a mortgage was granted at a great rate and worked for us personally. I can only say great things about this company and wish them every success for the future.
James Greenhill
James Greenhill
09:00 25 Jul 22
I can’t recommend Willow Brook highly enough, they have been brilliant in helping us secure a mortgage after living outside of the UK for 10 years + and with some tricky circumstances. Charles knows the mortgage market inside-out and was able to get us through the process painlessly, really fortunate to have them sorting out our mortgage. Reliable, efficient and friendly.
Samuel VT
Samuel VT
12:20 29 Jun 22
If I could give 6 stars I would, using Willow Brook Mortgages made the whole mortgage process so simple and straightforward as a slightly clueless first time buyer. Charles is super friendly & efficient and we could not have lucked out any more having been recommended his services. Full of great advice, highly knowledgable, never pushy - I would recommend this service to everyone and anyone.
Catherine Authers
Catherine Authers
11:38 07 Feb 22
Being self-employed with a few restrictions made my case trickier than most, but Charles explained every step clearly, and often with good humour. As a first-time buyer, unfamiliar with the process, I wouldn’t hesitate to recommend Willow Brook Mortgages to anyone in need of a mortgage. I found their service, recommended to me by a friend, to be professional, personable and a near stress-free experience.
Sarah hb
Sarah hb
17:41 03 Feb 22
I've used a number of mortgage brokers in the past and dealing with Willow Brook is hands down the best experience I've had. Communication is quick, friendly and clear and Charles had my mortgage submitted AND approved within 2 days! Faultless service, very highly recommended. Thank you :)
Greg Bakewell
Greg Bakewell
10:27 31 Jan 22
After using Charles for our recent remortgage I could not recommend their services enough. Being a first time remortgager he talked us through everything clearly and communicated very well throughout the process. Leaving us confident that we were getting the best deal and support. Will 100% be using their services again.
Grace Gray
Grace Gray
10:56 10 Jan 22
We looked for a mortgage broker near Bath, we found Willow Brook through their Google reviews and after a recommendation from a colleague we called in. Skye was phenomenal and has been nothing but professional with us! Charles secured us an amazing mortgage deal and even looked at our life cover too. I would not hesitate to recommend using Willow Brook Mortgages (I know we will be using them again and again). Thank you again!
Simon Pysarczuk
Simon Pysarczuk
14:10 22 Nov 21
Dealings with Willow Brook Mortgages was amazing.I was unfortunately in hospital when I started proceedings and honestly felt I had done very little to secure a great mortgage. In fact if it wasn't for them I don't think I'd have found anything as good as what they did.Exceptional! Very friendly and what a professional service!!Highly recommended!
Emma Moles
Emma Moles
16:51 14 Nov 21
Charles from Willowbrook has been a pleasure to deal with, very professional and friendly - no question was too much for him when dealing with a first time buyer. Has made the whole process straightforward and I would recommend to anyone else to give him a call. Would not hesitate to use him again when I next move.
Sarah Louise
Sarah Louise
09:34 01 Sep 23
Cannot recommend this team enough! I had a fantastic experience working with Willow Brook and the whole team. They’re all incredibly knowledgable in this field of work, have quick responses, always on hand to support with any questions or queries you have and made the entire process smooth and stress-free. This team are truly dedicated to their cases and treat their customers with such care and attention finding the best deals!
Tom Cusack-Huang
Tom Cusack-Huang
17:01 30 Aug 23
Charles and his team were absolutely incredible. I came from another broker whom completely let my wife and I down. Their service and experience right from the first phone call was a breath of fresh air and he managed to completely restore my faith in brokers again. I can't thank him enough for securing my mortgage offer. My case was slightly more complex than others would be (I'm an IT contractor), but he knows his business inside/out. Can't recommend him enough and genuinely consider him to be a friend after everything we've been through. Thanks again Charles!
Alicia Derrac Soria
Alicia Derrac Soria
08:29 22 Aug 23
We heard excellent reviews about Willow Brook from a friend, so we decided to give their services a shot- and we are really glad we did.Charles and his team were great from the first day we called, and made the whole process of acquiring our property remarkably smooth. They were helpful, solved any questions that we had, and were very good at translating complex mortgage terms into easily understandable language. Charles's commitment to securing the optimal deal was evident throughout, making Willow Brook a top recommendation for anyone seeking expert mortgage advice.Thanks Charles & all the team!
David Bate
David Bate
20:47 13 Aug 23
Charles and his team at Willow Brook helped us secure a mortgage offer for our purchase very quickly. Charles spent time taking us through options and was on hand to answer our questions; he was knowledgeable and great to deal with. We would not hesitate to recommend Willow Brook.
bryony ares
bryony ares
12:29 08 Aug 23
We received an absolutely exceptional service from Charles and his team.Despite various moving goal posts and challenges during our sale and purchase Charles was proactive, knowledgable and efficient. He not only secured us with our mortgages but also ensured we had protection put in place. He took a long time to understand our financial commitments and found us the perfect package.Not only did they do an outstanding job but they were also a total joy to deal with. We would not hesitate to use again!
Jake Aubrey
Jake Aubrey
10:37 04 Aug 23
Willow Brook have been a really trusted pair of hands throughout the home buying process for us! Charles, Liam and Annie have been easily contactable the entire time, really quick to answer all of our questions and have made the process feel much more manageable and easy for us as buyers!
Kayan Yip
Kayan Yip
16:11 19 Jul 23
Willow Brook was highly recommended to me by a friend who had used their service and am very happy that I went ahead with them.Ollie managed my case and exceeded expectations. He was extremely supportive as a first time buyer who was not familiar with the process or terminology.He was responsive, clear and reliable. The market was very turbulent when I was searching with several base rate increases so we had to be decisive. This really helped with his responsiveness to emails and calls.Fortunately I now have my product secured which reduces uncertainty around the changes to inflation.As I've yet to exchange, Ollie will continue to monitor the market in case a better rate appears - so the service continues after to ensure I get the best deal.Ollie also manages Protections, so will be asking for their support again.I will definitely be using Willow Brook again when my fix is due to finish and highly recommend to anyone looking for a mortgage broker.
Rachel Darwin
Rachel Darwin
09:39 28 Jun 23
I’m extremely grateful that our conveyors put us in contact with Willow Brook. We have sorted our mortgage and various insurances through them, receiving honest and helpful guidance and in-depth knowledge throughout each process. Every one of my queries was met with clear explanation and patience, every step of the way, while I got my head around the complexities of first-time buying. Thank you especially to Harry and Charles. We will be lifelong customers!
jessica purnell
jessica purnell
12:16 24 Apr 23
Charles and his team have been amazing! Most things to do with mortgaging/moving home are highly stressful... Whenever we spoke to Willow Brook Mortgages peace and order were restored... The support and time taken to understand our needs was exceptional, as well as the care to explain all options in layman's terms. Confident that without Charles and his team we wouldn't have a product anywhere near as good!
Jodie Rawlings
Jodie Rawlings
23:40 23 Mar 23
I was recommended Willowbrook from a friend and we have both had similar positive experiences. My advisor was Harry who had excellent customer service and could also offer me the best deal (I had shopped around a fair bit). As a first time buyer I felt like I was in good hands with an honest guy. He was very responsive with emails and phone calls, and my mortgage was approved super fast, probably because of his efficiency! What more could you want!? 100% would recommend!
Chandu Gowda
Chandu Gowda
11:44 11 Jan 23
I would highly recommend using Willow Brook Mortgages, as a first time buyer and working as self-employed, Charles helped me in securing a mortgage with in few days.He has got a vast knowledge and understand every customer situation very well.He was clear and transparent through the process and I am very pleased to Willow Brook as my mortgage advisor.Thanks Charles and the team :)
Vongai Nyahunzvi
Vongai Nyahunzvi
02:48 17 Dec 22
Charles and his team are exceptional. I used them for my first mortgage and also when l remortgaged and the service was just incredible on both occasions. When l remortgaged, Charles did not settle until he felt l got the best deal possible. I also felt listened to. He and his team were also very responsive and no questions were to big or too small. My hubby and now are thinking of now exploring the buy to let market and l will surely contact Willow Brook mortgages when ready
Bahar Celik
Bahar Celik
10:27 16 Sep 22
I can not recommend Willow Brook Mortgages enough. Very good support and advice, and clear communication. Ollie has been amazing from the first day until we get our offer from the lender. He was always available if we had any questions and kept in touch with progress all the way. Previously we went for a big mortgage brokers firm and it took us months before we got an offer. Willow Brook Mortgages got us an offer in a matter of weeks. They definately offer a personal touch and we were happy to support a family owned business as well. They were amazing!
Kristine Joie Castano - Rosser
Kristine Joie Castano - Rosser
09:57 28 Jul 22
We would highly recommend Willow Brook Mortgages. The service they provide is very professional, efficient and quick and due to our case being very complex, Charles understood all aspects of what was need toensure a mortgage was granted at a great rate and worked for us personally. I can only say great things about this company and wish them every success for the future.
James Greenhill
James Greenhill
09:00 25 Jul 22
I can’t recommend Willow Brook highly enough, they have been brilliant in helping us secure a mortgage after living outside of the UK for 10 years + and with some tricky circumstances. Charles knows the mortgage market inside-out and was able to get us through the process painlessly, really fortunate to have them sorting out our mortgage. Reliable, efficient and friendly.
Samuel VT
Samuel VT
12:20 29 Jun 22
If I could give 6 stars I would, using Willow Brook Mortgages made the whole mortgage process so simple and straightforward as a slightly clueless first time buyer. Charles is super friendly & efficient and we could not have lucked out any more having been recommended his services. Full of great advice, highly knowledgable, never pushy - I would recommend this service to everyone and anyone.
Catherine Authers
Catherine Authers
11:38 07 Feb 22
Being self-employed with a few restrictions made my case trickier than most, but Charles explained every step clearly, and often with good humour. As a first-time buyer, unfamiliar with the process, I wouldn’t hesitate to recommend Willow Brook Mortgages to anyone in need of a mortgage. I found their service, recommended to me by a friend, to be professional, personable and a near stress-free experience.
Sarah hb
Sarah hb
17:41 03 Feb 22
I've used a number of mortgage brokers in the past and dealing with Willow Brook is hands down the best experience I've had. Communication is quick, friendly and clear and Charles had my mortgage submitted AND approved within 2 days! Faultless service, very highly recommended. Thank you :)
Greg Bakewell
Greg Bakewell
10:27 31 Jan 22
After using Charles for our recent remortgage I could not recommend their services enough. Being a first time remortgager he talked us through everything clearly and communicated very well throughout the process. Leaving us confident that we were getting the best deal and support. Will 100% be using their services again.
Grace Gray
Grace Gray
10:56 10 Jan 22
We looked for a mortgage broker near Bath, we found Willow Brook through their Google reviews and after a recommendation from a colleague we called in. Skye was phenomenal and has been nothing but professional with us! Charles secured us an amazing mortgage deal and even looked at our life cover too. I would not hesitate to recommend using Willow Brook Mortgages (I know we will be using them again and again). Thank you again!
Simon Pysarczuk
Simon Pysarczuk
14:10 22 Nov 21
Dealings with Willow Brook Mortgages was amazing.I was unfortunately in hospital when I started proceedings and honestly felt I had done very little to secure a great mortgage. In fact if it wasn't for them I don't think I'd have found anything as good as what they did.Exceptional! Very friendly and what a professional service!!Highly recommended!
Emma Moles
Emma Moles
16:51 14 Nov 21
Charles from Willowbrook has been a pleasure to deal with, very professional and friendly - no question was too much for him when dealing with a first time buyer. Has made the whole process straightforward and I would recommend to anyone else to give him a call. Would not hesitate to use him again when I next move.
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